Account Termination / Suspension Policy

Effective Date: January 1st, 2026

1. Overview

This Account Termination / Suspension Policy explains the circumstances under which we may suspend, restrict, or terminate a user’s account, as well as the rights and responsibilities of users in such situations.

By creating or using an account on our website or services, you agree to comply with this policy and all applicable terms, rules, and laws.

2. Grounds for Suspension or Termination

We reserve the right to suspend or terminate an account, with or without notice, if we determine that a user has:

  • Violated our Terms of Service, policies, or guidelines

  • Provided false, misleading, or incomplete information

  • Engaged in fraudulent, abusive, or unlawful activity

  • Misused our services or interfered with normal operations

  • Infringed on intellectual property or the rights of others

  • Attempted to bypass security measures or access restricted areas

  • Used the account in a way that may harm our business, users, or reputation

3. Types of Account Actions

Depending on the severity of the violation, we may take one or more of the following actions:

  • Temporary suspension of account access

  • Permanent termination of the account

  • Restriction of certain features or privileges

  • Removal of content associated with the account

4. Notice and Communication

Where appropriate, we may notify users of a suspension or termination via email or account notification. However, we are not required to provide prior notice in cases involving security risks, illegal activity, or severe policy violations.

5. Effect of Termination

Upon termination of an account:

  • Access to the account and related services will be revoked

  • Any remaining balances, rewards, or benefits may be forfeited

  • We may retain or delete account data in accordance with our Privacy Policy and legal obligations

6. Appeals

If you believe your account was suspended or terminated in error, you may submit an appeal by contacting us at support@alexandchloesoap.com or info@alexandchloesoap.com. Appeals must include relevant details and will be reviewed at our discretion. Submission of an appeal does not guarantee account reinstatement.

7. Voluntary Account Termination

Users may request to close their account at any time by contacting us or using available account settings. Account closure requests are subject to verification and applicable legal requirements.

8. Policy Changes

We reserve the right to update or modify this policy at any time. Changes will become effective upon posting on this page, and continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Account Termination / Suspension Policy, please contact us at:
Please contact us page.
Email: support@alexandchloesoap.com or info@alexandchloesoap.com