Cancellation policy

By enrolling in our Subscribe & Save program, you agree to the following terms and conditions. This policy outlines how your subscription works and how you can manage it.

Subscription Overview

When you subscribe, you agree to receive recurring deliveries of your selected products at the frequency you choose. Your payment method will be automatically charged prior to each shipment.

Delivery & Billing

  • Orders are processed automatically based on your selected delivery schedule (e.g., every 1, 2, 3, 4, or 5 weeks)
  • Billing occurs before each shipment is prepared
  • You will receive a reminder notification prior to each renewal

Managing Your Subscription

You can manage your subscription at any time through your account dashboard. This includes:

  • Changing delivery frequency
  • Swapping or adding products
  • Updating shipping or payment details
  • Skipping a shipment

Changes must be made before the billing cutoff (typically 24–48 hours before renewal).

Cancellation Policy

  • You may cancel your subscription at any time
  • Cancellations must be made before the next billing date to avoid being charged
  • Once an order is processed, it cannot be canceled

Failed Payments

If a payment fails:

  • We will automatically retry the payment method
  • You will be notified to update your payment details
  • Subscriptions may be paused or canceled if payment cannot be completed

Returns & Refunds

  • Subscription orders follow our standard return policy
  • Opened or used products may not be eligible for return (unless defective)
  • Please contact customer support for assistance

Discounts & Promotions

  • Subscription discounts are applied only to active subscriptions
  • Discounts cannot be combined unless stated otherwise
  • We reserve the right to modify or discontinue promotions at any time

Changes to Subscription Program

We may update or modify the subscription program or this policy at any time. Customers will be notified of significant changes.

Contact Us

If you have any questions about your subscription, please contact our support team.

support@alexandchloesoap.com or info@alexandchloesoap.com