You can track your order by logging into your account and viewing your order history. You'll also receive tracking information via email once your order ships.

At Alex & Chloe Soap Company LLC, we value and appreciate our customers. Our Loyalty Reward Program is designed to thank you for your continued support.

Eligibility

The Loyalty Reward Program is open to customers who make qualifying purchases with Alex & Chloe Soap Company LLC.
Participation is free and optional.
Customers must provide accurate contact information to receive rewards.

Earning Rewards

Rewards are earned based on eligible purchases.
Points/rewards have no cash value and cannot be redeemed for cash.
Rewards are not earned on taxes, shipping fees, or discounted/promotional items unless otherwise stated.

Redeeming Rewards

Rewards may be redeemed only toward products.
Rewards cannot be combined with other promotions, discounts, or offers unless explicitly stated.

Expiration & Limitations

Rewards have No expiration date.
Rewards are non-transferable and may only be used by the account holder.
Lost or unused rewards will not be replaced.

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this. Please contact us.

Cancellations

If a purchase that earned rewards is canceled, the associated rewards will be deducted from the customer’s account.

I don’t have a Loyalty Code

We’re sorry, without an order number from your online order confirmation, Loyalty Summary code on the payment receipt, we cannot append points to your account.

Program Changes

Alex & Chloe Soap Company LLC reserves the right to modify, suspend, or terminate the Loyalty Reward Program at any time without prior notice.
Any changes will be effective immediately upon posting.

Abuse or Misuse
Any abuse, manipulation, or fraudulent activity related to the Loyalty Reward Program may result in removal from the program and forfeiture of rewards.

Standard shipping typically takes 5-7 business days.

You can unsubscribe from Alex & Chloe Soap Company LLC email communications by clicking the “unsubscribe” link in our emails

You can reach our customer support team via email, phone, or live chat. Visit our contact us or contact information for more information.

Email us at: support@alexandchloesoap.com or info@alexandchloesoap.com