Shipping policy

Last updated: November 14, 2025

Shipping Policy/Delivery of Goods/ Claims and Errors

Alex & Chloe Soap Company LLC inspects all outbound shipments before they leave our facilities. Alex & Chloe Soap Company LLC uses USPS or Freight Shipping as its shipper and damage can occur during transit. Damage can occur in two primary fashions: concealed damage, and noticeable damage. A claim cannot be filed for either type of claim unless all of the original packaging is available for inspection without any alterations. All shipping claims must be made within 48 hours of receipt.

All claims will be denied if the above criteria are not met. Alex & Chloe Soap Company LLC reserves the right to take up to seven business days to resolve its shipping matters with the United States Post Office. We are confident that when the above criteria is met that all freight claims are resolved quickly and easily. In the event that Alex & Chloe Soap Company LLC ships an incorrect item we will replace the item at no cost to the customer, however we must be contacted and we must verify that the item is indeed incorrect.

We offer free standard shipping on all orders over $50 (before tax and after discounts).
Orders under $50 are charged standard shipping rates, calculated at checkout.

Free shipping applies to standard shipping only and is available for domestic orders. 

1. How long will it take to process my order?
   Orders will be processed as soon as possible. Orders placed on Saturday, Sunday, and holidays, will be processed the next business week. If you ordered an item that is out-of-stock, you will receive an email with expected shipping date. Orders containing both in-stock and out-of-stock items will be shipped when all items are in stock.
2. How do you ship my order?
   Our standard shipment method is United States Postal Service (USPS)
   
3. Do you ship internationally?
   Yes

Return/Refund Policy

All Sales Are Final

Due to the nature of our products/services, we do not accept returns, exchanges, But may accept refunds once an order has been placed and processed.

No Exceptions

We do not offer returns for change of mind

We do not offer exchanges

This policy applies to all purchases unless otherwise required by law.

DEFECTIVE MERCHANDISE

Alex & Chloe Soap Company LLC goes to great lengths to assure the highest level of quality control.  We will not honor an exchange or refund for a defective product if the product has been misused, neglected or harmed in any manner outside of our care instructions. Please see the care instructions for these terms.