SMS/Text Messaging Policy (TCPA Compliance)

Effective Date: January 1st, 2026
Company Name: Alex & Chloe Soap Company LLC

1. Purpose

This SMS/Text Messaging Policy outlines how Alex & Chloe Soap Company LLC collects consent and sends text messages in compliance with the Telephone Consumer Protection Act (TCPA) and applicable U.S. laws.

2. Consent to Receive Messages

By providing your mobile phone number and opting in, you expressly consent to receive SMS/text messages from Alex & Chloe Soap Company LLC, which may include:

  • Order updates and confirmations
  • Customer support communications
  • Marketing and promotional messages (if separately consented)

Consent is not a condition of purchase.

3. Opt-In Methods

Customers may opt in to receive SMS messages through:

  • Website forms
  • Checkout opt-in boxes
  • Keyword text sign-ups (e.g., texting a keyword to a short code)
  • Written or digital consent forms

All opt-ins must be clear, affirmative, and documented.

4. Message Frequency

Message frequency may vary depending on customer interaction, but users will be informed at the time of opt-in.

5. Opt-Out Instructions

You may opt out of SMS communications at any time by:

  • Replying STOP to any message
  • Contacting us directly at [Contact Email / Phone]

After opting out, you will no longer receive SMS messages unless you opt in again.

6. Help Instructions

For assistance, reply HELP to any message or contact:

7. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan.

8. Privacy & Data Use

We respect your privacy. Information collected through SMS programs will be used in accordance with our Privacy Policy.

We do not sell or share your mobile number with third parties for their marketing purposes.

9. Supported Carriers

SMS services are supported by major U.S. carriers, including but not limited to:

  • AT&T
  • Verizon Wireless
  • T-Mobile
  • Sprint

Carrier participation may vary, and delivery is not guaranteed.

10. Compliance with Laws

We comply with all applicable regulations, including:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act (where applicable to messaging)
  • Federal Communications Commission (FCC) regulations

11. Changes to This Policy

We may update this SMS/Text Messaging Policy at any time. Changes will be posted with an updated effective date.

12. Contact Information

If you have questions about this policy, contact us:

Alex & Chloe Soap Company LLC
Email: support@alexandchloesoap.com or info@alexandchloesoap.com