Payment & Processing

Effective Date: January 1st, 2026

This Payment & Processing Policy outlines the accepted payment methods, billing procedures, and order processing timelines for purchases made through our store. By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We accept the following forms of payment:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • Digital wallets (such as Apple Pay, Google Pay, Amazon Pay or similar services, are available)
  • Other payment methods as displayed at checkout

All payments must be authorized and successfully processed before an order is confirmed.

Payment Authorization

  • Your payment method will be charged at the time of purchase.
  • Orders will not be processed or shipped until payment authorization is approved.
  • If a payment is declined or fails, the order will not be completed.

Pricing & Taxes

  • All prices are listed in U.S. dollars (USD) unless otherwise stated.
  • Applicable sales tax will be calculated and added at checkout based on your shipping address.
  • Prices and availability are subject to change without prior notice.

Order Processing Time

  • Orders are typically processed soon as possible after payment is confirmed.
  • Processing time does not include shipping transit time.
  • Business days exclude weekends and holidays.

You will receive a confirmation email once your order has been successfully placed.

Order Verification

To prevent fraud, some orders may require additional verification. This may cause a delay in processing. If additional information is required, we will contact you using the details provided at checkout.

Cancellations & Changes

  • Orders cannot be canceled or modified once they have entered processing.
  • Please review your order carefully before submitting payment.

Failed or Disputed Payments

  • If a payment is reversed, charged back, or disputed after an order has been processed, we reserve the right to suspend future orders.
  • Any fees incurred as a result of chargebacks may be the responsibility of the customer.

Security

We take payment security seriously. All transactions are encrypted and processed through secure, PCI-compliant payment gateways. We do not store or have access to your full payment details.

Contact Information

If you have any questions regarding payments or order processing, please contact us or Email us at: support@alexandchloesoap.com or info@alexandchloesoap.com