Effective Date:January 1st, 2026
At Alex & Chloe Soap Company LLC, we are committed to delivering your order safely and ensuring you have the best experience with our products. Please review the information below carefully.
📦 Shipping Policy
Processing Time
Orders are processed as soon as possible
after payment is received.
Processing times do not include weekends or holidays.
Shipping Time
Shipping times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times are provided for reference only and are not guaranteed.
Shipping Delays
Alex & Chloe Soap Company LLC is not responsible for delays caused by carriers, weather conditions, customs, or incorrect shipping information provided by the customer.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Orders shipped to incorrect addresses due to customer error are not eligible for replacement or refund.
Lost or Damaged Packages
Once an order has been shipped, Alex & Chloe Soap Company LLC is not responsible for lost, stolen, or delayed packages.
If your order arrives damaged, please contact us within 5 days of delivery with photos of the packaging and item for review.
🧼 Care Instructions Policy
To ensure the longevity and quality of your product, please follow all care instructions provided.
General Care Guidelines
Handle products with care and store them in a safe, dry place.
Avoid exposure to extreme heat, moisture, or direct sunlight unless otherwise specified.
Customer Responsibility
Alex & Chloe Soap Company LLC is not responsible for damage caused by misuse, improper care, or failure to follow provided care instructions.
Products damaged due to improper handling or care are not eligible for replacement or refund.
Product Variations
Slight variations in color, texture, or appearance may occur and are not considered defects.
📩 Contact Us
If you have questions about shipping or product care, please contact us before placing your order:
Email:support@alexandchloesoap.com or info@alexandchloesoap.com